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Troubleshoot declined payments

If your payment was declined, check possible reasons

Luke Barro avatar
Written by Luke Barro
Updated over 2 years ago

If your payment was declined, it may be due to one of the following reasons:

  • You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer bank), or try another card.

  • You entered a typo in the payment details, such as incorrect card expiration date. Verify you entered accurate information.

  • You entered an unsupported payment method. Check on the payment page whether your payment method is accepted.

  • Your card issuer couldn't authorise your transaction due to a technical glitch. Contact your card issuer bank or try again.

  • The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer bank for help.

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